This Privacy Policy explains how sky99 collects, uses, stores, shares, and protects your personal data when you use the sky99 platform at sky99.vu. We are committed to handling your information with transparency and in accordance with applicable data protection principles.
This Privacy Policy (the "Policy") is issued by sky99 ("sky99", "we", "us", "our") and applies to all personal data processed in connection with your use of the sky99 online casino platform accessible at sky99.vu (the "Platform"), including all games, sportsbook services, live dealer tables, account management functions, and customer support interactions.
By registering an account on the Platform or by continuing to use the Platform following notification of any update to this Policy, you acknowledge that you have read and understood how sky99 processes your personal data as described herein.
This Policy should be read alongside the sky99 Terms and Conditions, which govern the overall legal relationship between you and sky99. Defined terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.
When you create a sky99 account, we collect the information you provide directly, which includes: full legal name, date of birth, email address, country of residence, and your chosen username and password (stored in hashed form — passwords are never stored in plain text).
To comply with our gaming licence obligations, we are required to verify your identity before processing withdrawals. This may require us to collect: copies of a government-issued identity document (Malaysian IC, passport, or driver's licence), a selfie or proof-of-life image for identity matching, proof of address documentation, and documentation relating to your payment method (e.g., a screenshot of your TnG eWallet or Maybank account confirming ownership).
We collect data related to all financial transactions conducted through your sky99 account, including: deposit amounts and timestamps, withdrawal requests and processing records, payment method identifiers (e.g., masked FPX account details, eWallet identifiers), and transaction reference numbers.
We collect a detailed record of your activity on the Platform, including: games played, wagers placed and outcomes, session duration and frequency, sportsbook bet selections and settlement records, and bonus usage and wagering progress.
When you access the Platform, we automatically collect certain technical data, including: IP address, device type and operating system, browser type and version, referring URL, and session identifiers and access timestamps.
We retain records of communications between you and sky99, including live chat transcripts, email correspondence, and support ticket histories. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
sky99 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your sky99 account, including authentication and access control. |
| Service Provision | Providing access to games, live dealer tables, sportsbook, and all Platform features. |
| Payment Processing | Processing deposits and withdrawals via FPX, TnG eWallet, Boost, Maybank2u, CIMB Clicks, and Public Bank. |
| Identity Verification | Conducting KYC checks as required under our gaming licence and AML obligations. |
| Regulatory Compliance | Meeting obligations under our gaming licence, anti-money laundering regulations, and other applicable laws. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, bonus abuse, and multi-accounting. |
| Responsible Gaming | Monitoring gaming behaviour to identify potential problem gambling indicators and administering responsible gaming tools. |
| Customer Support | Responding to your enquiries and resolving disputes. |
| Marketing | Sending promotional offers and platform updates where you have provided consent or where we have a legitimate interest to do so. |
| Platform Improvement | Analysing aggregated usage data to improve Platform performance, features, and user experience. |
sky99 processes your personal data on the following legal bases:
sky99 may share your personal data with trusted third-party service providers who assist in operating the Platform, including: payment processors (for FPX, TnG eWallet, Boost, Maybank2u, CIMB Clicks, and Public Bank transactions), KYC and identity verification partners, game content providers, cloud infrastructure and hosting providers, and customer support platform operators. All service providers are bound by data processing agreements that restrict their use of your data to the specific purposes for which it is shared.
sky99 may disclose your personal data to gaming regulatory authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory direction. sky99 will, to the extent legally permissible, notify you of any such disclosure.
sky99 does not sell, rent, or otherwise trade your personal data to third parties for their independent marketing or commercial purposes.
sky99 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are:
You may manage your cookie preferences via your browser settings. Note that disabling non-essential cookies may affect some Platform features. Your browser's help documentation contains guidance on managing cookies for your specific browser.
sky99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by regulatory requirements:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with sky99's data destruction procedures.
sky99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Notwithstanding these measures, no data transmission over the internet can be guaranteed as completely secure. sky99 cannot warrant the absolute security of your data, but undertakes to notify affected users promptly in the event of any material security incident affecting their personal data.
Subject to applicable data protection law and our regulatory obligations, you have the following rights with respect to your personal data held by sky99:
To exercise any of these rights, please contact our support team via live chat or email at [email protected]. sky99 will respond to verifiable requests within 30 days. We may require proof of identity before actioning certain requests.
The sky99 Platform is strictly intended for adults aged 21 years and above. sky99 does not knowingly collect personal data from individuals under the age of 21. Any account found to belong to a person under this age will be immediately closed, all data deleted to the extent permitted by our regulatory obligations, and any balances forfeited in accordance with our Terms and Conditions.
If you believe that sky99 has inadvertently collected personal data from a person under 21, please contact us immediately at [email protected] and we will take prompt remedial action.
sky99 operates with service providers and infrastructure located in multiple jurisdictions. Your personal data may be transferred to, stored in, or processed in countries other than Malaysia. Where such transfers occur, sky99 ensures that appropriate safeguards are in place to protect your data, including: contractual data transfer agreements incorporating standard clauses approved by recognised data protection authorities, or transfers to jurisdictions recognised as providing an adequate level of data protection.
The Platform may contain references to third-party services, including game providers and payment processors. sky99 is not responsible for the privacy practices of third-party operators. We encourage you to review the privacy policies of any third-party service you access in connection with your use of the sky99 Platform.
sky99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform features. Where changes are material, we will provide at least 14 days' prior notice to registered users via email or on-platform notification. The "Last updated" date at the top of this Policy reflects the date of the most recent revision.
Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure in accordance with the sky99 Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or sky99's handling of your personal data, please contact us through the following channels:
For formal data subject rights requests, please contact us via email with "Data Subject Request" in the subject line, including your registered email address and a description of your request. We may ask you to verify your identity before processing the request.
Data Protection
All data on sky99 — including your personal information, payment details, and login credentials — is protected by 256-bit TLS encryption, the same standard used by Maybank and CIMB's digital banking platforms.
sky99 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used exclusively to operate the Platform, process payments, and comply with our regulatory obligations.
You have the right to access, correct, or request deletion of your personal data held by sky99. Submit a request via live chat or email and our team will respond within 30 days with full details of your data or confirmation of erasure.
sky99's data practices are governed by the obligations of our international gaming authority licence, which mandates KYC verification, AML record-keeping, and responsible data handling as conditions of operation.
sky99 collects only the personal data that is necessary to operate the Platform, verify your identity, process payments, and meet regulatory requirements. We do not collect data for its own sake.
In the unlikely event of a data security incident affecting your personal information, sky99's incident response procedures ensure you are notified promptly — we don't sit on breach disclosures or delay notification to affected users.
sky99 is Malaysia's premier online casino — 700+ games, live dealer tables, and full sportsbook, all in MYR. Secure, licensed, and privacy-first from the ground up.